Last updated: 07 May 2025
The protection of your personal data is a top priority when using the my.crf.one website or mobile application. All data you provide is transmitted in encrypted form and stored on secure servers located in the European Union. We implement physical, technical, and organizational safeguards to prevent unauthorized access, loss, misuse, or alteration of your personal data.
Our employees and contractors are bound by strict confidentiality and data protection agreements.
When you visit our website, the following data may be automatically collected and stored in log files:
IP address of your device
Date and time of access (incl. time zone)
Name and URL of the accessed page/file
Referrer URL (previously visited site or search engine)
Browser and operating system details
Internet service provider name
Click and interaction tracking (user behavior)
This data is used for:
Technical operation of the site
Security monitoring and attack prevention
Statistical analysis for service optimization (anonymized)
If covered under GDPR, the legal basis is Art. 6(1)(f) GDPR.
Swiss4ward GmbH acts as:
Data Processor when the my.crf.one platform is used by researchers to engage with patients or study participants.
Data Controller when processing data for marketing, sales, or platform administration purposes outside of the core application.
All user data is stored exclusively on secure servers in the European Union. Hosting providers (e.g., HostEurope) are contractually obligated to maintain the same high standard of data protection.
Personal data is only stored as long as necessary based on:
Legal and statutory retention periods
Contractual obligations
Active relationship with the user
Under the GDPR, you have the right to:
Access your data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Data portability
You may also lodge a complaint with your local data protection authority: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
We use cookies to ensure proper website functionality and to analyze visitor behavior.
Types of cookies used:
Session cookies (temporary, deleted after session)
Persistent cookies (remain stored based on defined duration)
First-party cookies (by our platform)
Third-party cookies (used for analytics/statistics)
You may disable cookies via your browser settings, but this may affect functionality.
We use Matomo (self-hosted) to analyze:
Page visits, session duration, country/city, browser & device type
IP addresses (processed anonymously)
This data is pseudonymized and used only to improve site functionality and user experience. Legal basis (GDPR): Art. 6(1)(f).
To opt out, please adjust your [cookie settings].
Our platform may contain links to third-party websites or services (e.g. social media). These are subject to their own privacy policies. Please review those separately before using.
If you contact us via email or a contact form, your data is used only for the purpose of handling your inquiry. Legal basis: Art. 6(1)(f) GDPR. Your data will be deleted after your request is resolved, unless legal retention obligations apply.
We use Sendy to manage newsletters and collect analytics (e.g. open rates). Your email address and subscription data are stored securely and not shared with third parties.
You can unsubscribe at any time via the link in the email. Sendy's privacy policy: https://sendy.co/privacy-policy
We collect limited usage data (e.g. app launches, taps) for performance monitoring. Some data may be collected by Apple or Google based on their store policies.
Questionnaire data is stored locally and optionally synced (with your consent). An anonymized version may be used for research purposes. Shared data is your responsibility — please share securely.
For any questions about our web or mobile apps, contact us at: 📧 info@swiss4ward.com
